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Return, Refund & Cancellation Policy

  • At Asadexstore.pk, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, faulty, or not as described, you are eligible for a return or exchange. 
1. Return & Exchange Period 
  • Customers can request a return or exchange within 7 days of receiving their order. After 7 days, unfortunately, we cannot offer you a refund or exchange. 
2. Mandatory Unboxing Video (Security Policy) 

To protect our customers and ensure a fair verification process, a clear unboxing video is mandatory for all claims. 

  • The video must be recorded while opening the parcel for the first time. 
  • The video must show the parcel in its original sealed state, clearly showing the shipping label. 
  • No claims for damages, missing items, or incorrect products will be processed without this video evidence. 
3. Conditions for Return 
  • The product must be in its original packaging and unused condition. 
  • For electronics, all seals and tags must be intact. 
  • Branded products with a manufacturer warranty can also be claimed through their respective service centers. 
4. Cancellation Policy 
  • Before Dispatch: You can cancel your order within 12 hours of placing it or before it is dispatched (whichever is earlier). 
  • After Dispatch: Once an order has been shipped and a tracking number is generated, the order cannot be cancelled. 
  • Prepaid Cancellations: If a prepaid order is cancelled before dispatch, the full amount will be refunded to your original payment method. 
5. Online Payment & Security 
  • We accept Cash on Delivery (COD) and Online Payments (Bank Transfer, EasyPaisa, and JazzCash). 
  • Payment Security: All online transactions are processed through secure channels. We do not store your bank or wallet credentials. 
  • Prepaid orders are prioritized for faster processing and dispatch. 
6. How to Initiate a Return 
  • To start a return or report a damaged shipment, please reach out to our support team with your Order Number, photos of the issue, and the mandatory unboxing video. Our team will guide you through the next steps. 
7. Refunds 
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via Bank Transfer or EasyPaisa/JazzCash within 5-7 working days. 
8. Shipping & Delivery 
  • FREE Shipping: We offer FREE Shipping on all orders across Pakistan with no hidden charges. 
  • Handling Time: All orders are processed within 1-2 business days. Orders are not shipped on weekends or public holidays. 
  • Delivery Time: Once shipped, your order will reach you within 3 to 5 working days. 
  • Order Tracking: Once dispatched, a tracking number will be provided via SMS or Email. 
9. Contact Us 
  • For any questions regarding your order, cancellations, or returns, please contact us through the following details: